LifeDocs User Feedback Survey

Thank you for choosing LifeDocs.
This survey takes around 2–4 minutes. Your responses are de-identified and used to improve LifeDocs and better understand what customers value.

Question 1

How did you first discover LifeDocs?(Required)

Search engine (e.g., Google, Bing)

Social media (e.g., Facebook, Instagram, LinkedIn)

Recommendation from a friend or family member

Recommendation from a colleague

Online advertisement (e.g., Google Ads, social ads)

Blog post, news article, or review

Comparison website or online forum

Other (please specify)

(Select one)

Other:

Please specify

Question 2

(optional)

If you remember, what did you search for (or what were you looking for) when you found LifeDocs?

Question 3

What prompted you to create a will and/or power of attorney at this time?(Required)

(Select all that apply)

Other:

Please specify

Question 4

Before choosing LifeDocs, did you compare any other options?(Required)

Yes, I compared other online document tools

Yes, I considered hiring a lawyer

Yes, I looked at free templates or DIY kits

Yes, I considered multiple options (online tools, lawyer, templates)

No, I did not compare options

(Select one)

Question 5

If LifeDocs did not exist, what would you most likely have done?(Required)

Hire a lawyer to prepare the document(s)

Use another online tool

Use a free template or DIY kit

Ask someone I know for guidance and do it myself

Delay and do nothing for now

Other (please specify):

(Select one)

Other:

Please specify

Question 6

When choosing LifeDocs, what were the main reasons you chose it?(Required)

(Select all that apply)

Other:

Please specify

Question 7

Why did you choose LifeDocs instead of hiring a lawyer?(Required)

(Select all that apply)

Other:

Please specify

Question 8

How confident do you feel that your document(s) are legally valid and will work as intended?(Required)

Very confident

Confident

Neutral / unsure

Not very confident

Not confident at all

(Select one)

Question 9

What gives you confidence to proceed with LifeDocs?(Required)

Clear explanations and guidance

The questions felt thorough and relevant

The process helped me consider the right issues

The overall professionalism of the service

Reviews or testimonials

Privacy and security signals

I could access help if needed

I have used similar online services and felt comfortable

Other (please specify)

(Select all that apply)

Other:

Please specify

Question 10

How would you rate LifeDocs for value for money?(Required)

Excellent

Good

Average

Poor

Very poor

(Select one)

Question 11

Which best describes your situation at the time you used LifeDocs?(Required)

Straightforward personal situation and simple assets

Some complexity (e.g., blended family, multiple properties, business interests)

High complexity (e.g., family trust, significant business structures, cross-border assets)

Prefer not to say

(Select one)

Question 12

In your own words, what is the main reason you would chose LifeDocs?

(Optional)

Question 13

Can we contact you about your responses (e.g., to better understand your feedback)?(Required)

Yes

(Select one)

Thank you – we greatly appreciate your feedback.